16x Privacy Policy — Malaysian User Data Protection
Your privacy is our priority. This page explains in detail how 16x collects, uses, stores and protects the personal information of users accessing our platform in Malaysia.
Information We Collect
When you register or use the 16x platform, we collect certain categories of information to provide a smooth and secure service. The following are the types of information that may be collected:
Your full name, email address, phone number, date of birth and login credentials provided during registration. This information is required to verify your identity and enable secure access to your account.
Device type, operating system, browser type, IP address and other technical data collected automatically. This information is used to optimise platform performance across various devices, including Android and iOS smartphones.
Records of deposit and withdrawal transactions in MYR processed through channels such as DuitNow and FPX. We do not store full card numbers or sensitive banking details — this data is handled directly by authorised payment processors.
Records of in-platform activity such as games visited, session duration, access frequency and content preferences. This data helps us improve the user experience and identify any unusual activity.
How Your Information Is Used
16x uses the information we collect solely for legitimate and necessary purposes. We do not sell or rent your personal data to any third party for marketing purposes. The following are the primary purposes for which data is used:
- Verifying user identity and preventing fraud or unauthorised access
- Processing financial transactions in MYR securely and accurately
- Delivering effective customer support whenever you reach out to us
- Analysing usage patterns to improve our platform and content
- Sending important notifications related to your account, security or policy changes
- Complying with applicable legal and regulatory requirements in Malaysia
Cookies & Activity Tracking
The 16x platform uses cookies — small text files stored on your device — to enhance your browsing experience. We use three types of cookies:
Essential Cookies: Required for core platform functions such as login, session verification and account security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: We collect anonymised data on how users interact with the platform to help us identify areas for improvement. No personal information is involved.
Functional Cookies: Stores user preferences such as language, display settings and login details for a more convenient experience in future sessions. You can disable these cookies through your browser settings, though this may affect your experience.
Data Storage & Security
All personal information collected by 16x is stored on secure servers protected with industry-standard SSL (Secure Socket Layer) encryption. Access to user data is strictly limited and granted only to staff who require it to carry out their responsibilities.
We retain your personal data for as long as needed for service purposes or for as long as your account remains active. Once an account is closed or upon your request, information that is no longer required will be securely deleted in accordance with established procedures.
While we take reasonable precautions, no online system can guarantee absolute security. Users are also responsible for keeping their passwords confidential and not sharing their login credentials with others.
Sharing Information with Third Parties
16x does not sell, rent or share users' personal information with third parties for marketing or commercial purposes. However, in the following limited circumstances, some information may need to be disclosed:
Transaction details are shared with payment providers such as DuitNow and FPX solely to process deposits and withdrawals in MYR securely.
Where required by Malaysian law or a court order, we may be obliged to disclose certain information to the relevant authorities.
In cases involving fraud investigation or serious security threats, the minimum necessary information may be shared with the responsible parties.
Your Rights as a 16x User
As a 16x platform user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe and the information will be provided in a readable format.
If any of your personal information is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your account settings.
You may request the deletion of your account and personal data. Requests will be processed in accordance with our policy and applicable laws, taking into account any record retention requirements.
Policy Changes & How to Contact Us
16x reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. Users will be notified of any significant changes via in-platform notifications or their registered email.
Users are advised to review this page periodically. Continued use of the 16x platform after any updates to the Privacy Policy will be considered acceptance of the latest version.
This policy was last updated in 2026 and applies to all users of the 16x platform in Malaysia.
Contact Our Support Team
If you have any questions, concerns or requests regarding your data privacy, the 16x support team is here to help.
- Email: [email protected]
- Response time: within 48 hours on business days
- For general enquiries, visit the FAQ our
Your Data Is Safe with 16x
We prioritise the security and privacy of every user in Malaysia. Create an account today and enjoy a responsible entertainment platform backed by robust data protection.